AllyScripts FAQ – Pharmacies


AllyScripts is a full-service specialty pharmacy designed to be a one-stop solution for independent pharmacies. AllyScripts offers convenient cost-effective services that simplifies the process for you while allowing you to keep your patients and promote positive outcomes.


Q: Why Choose AllyScripts?

A: AllyScripts is a full-service specialty pharmacy designed to provide your pharmacy with the opportunity to enter the specialty pharmacy segment. Partnering with AllyScripts allows independent pharmacies to retain patients, provide specialty services and products, and compete in the growing specialty segment, all without the costly investment in inventory, systems or personnel needed to provide specialty services.


Q: What are the program components?

A: AllyScripts offer:

  • Clinical services

  • Clinical pathway management

  • REMS program management

  • Patient education

  • Therapy, Drug and Adherence reporting


Q: What Operational Services Are Provided?

A: AllyScripts offers independent pharmacies relief from the daily functions needed to run a successful specialty pharmacy. AllyScripts functions as your internal operations department, handling all of your complex and time-consuming tasks and freeing you to focus on the heart of your pharmacy, your patients. AllyScripts offers the following operational services to help your pharmacy run as efficiently as possible.

  • Patient intake

  • Insurance verification

  • Adjudication

  • Scheduling

  • Dispensing

  • Shipping (cold chain management)

  • Refill Management

  • Manufacturer and payer data reporting


Q: What services are offered to my patients?

A: AllyScripts provides high-quality touch points to your patients including:

  • Medication Therapy Management (MTM)

  • Self-administration training

  • Adherence management

  • Prior Authorization (PA) management

  • Patient assistance program support

  • Clinical patient management and intervention

  • Risk Evaluation and Mitigation Strategy (REMS) requirements


Q: Am I at risk of losing my patients if I send the specialty prescription to AllyScripts?

A: No, AllyScripts is designed to help independent pharmacies retain their patients and keep your patient’s care local.


Q: Where are the prescriptions delivered?

A:  AllyScripts offers convenient and flexible delivery to:

  • AAP Member Pharmacy

  • API Customer Pharmacy

  • Patient’s home

  • Physician’s office

  • Place of employment

  • Vacation home


Q: What is AllyScripts’ Patient Care Management Process?

A: AllyScripts delivers a seamless experience for patients starting with their enrollment

  • Patient Enrollment

  • Benefits Verification

  • Patient Management

  • Scheduling Delivery

  • Drug Product Dispensing

  • Shipping and Tracking


Q: Which Medical Conditions are Supported?

A:  AllyScripts provides comprehensive specialty medications for several disease states. The list below includes but are not limited to the following:

  • Cancer

  • Chronic Obstructive Pulmonary Disease (COPD)

  • Crohn’s Disease

  • Cystic Fibrosis

  • Enzyme Deficiencies

  • Gaucher’s Disease

  • Growth Hormone Deficiency

  • Hepatitis C

  • HIV

  • Immune Disorders

  • Multiple Sclerosis (MS)

  • Psoriasis

  • Rheumatoid Arthritis (RA)


Q: How do I know if the patient’s medication is covered?

A: AllyScripts will manage the prior authorization or step therapy process and will communicate the status directly with your pharmacy.


Q: I have additional questions; how do I contact AllyScripts?

A: Please contact us at 844-309-7171 or via email at